❌ Cancellations/Refund Policy Pre-Order Items ❌
🔴Case 1: A pre-order that has already been paid for🔴
✨ Cancellation requests made before the 14th day on the product release date month will be refunded with a 10% cancellation fee.
✨ Cancellation requests after this deadline will be subjected to a 15% fee applied to the entire order.
For Example:
Product A - Releases on 2022/05/XX
Cancellation must be done before 2022/05/14
Cancellation fee will be at 10%
In the case of delays resulting in Manufacturer Postponed Releases, no cancellations will be exempt from the above rule.
🔴Case 2: Reservation for a pre-order made via Down Payment🔴
You may cancel your Down Payment by sending a customer support ticket with the order reference. Please note that the number of pre-order cancellations on your account will have an impact on your account standing for our loyalty perks and other services planned for the future. Your down payment will not be refunded. This is to allow us to recuperate some of the overhead in the processing your order.
❌ Cancellations FAQs ❌
✨ Can I request for a cancellation/refund for an order that has already been shipped?
We cannot accept any cancellation, exchange, or refund requests for orders that have already been shipped to the Philippines. To minimize inconvenience, please ensure to cancel before the item reaches shipped status.
✨How long do refunds take to be processed?
Please allow up to 7 business days from the day a refund was processed to have it reflect onto your records. In special cases that a refund is approved for a transaction that was made more than 6 months ago, additional time may be required to process your refund.
✨How will I know that my order has been cancelled/refunded?
Any changes will reflect on your account order history. Please check your registered email as our system will send you an update confirming a change in your order status.
✨If I used a voucher on a cancelled order will my used voucher return?
Unfortunately, we will not be able to return your voucher if you used it on a canceled order. To avoid wastage, please be very careful before deciding to use your voucher on an order that you might cancel.